RIM outlines customer compensation for BlackBerry outage

J. Miller, Ph.D. on October 20, 2011 with 0 Comments
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The four day outage that affected BlackBerry users all around the world had customers fuming! The interruption in service was a big blow to RIMs image. Now they have outlined the compensation package it will be offering for the troubles.

The compensation package comes in two parts, with two very different aims. RIM will be offering one month of free tech support, which will really be an impact for companies with a lot of BlackBerries deployed. For those already signed up for BlackBerry Technical support services, there will be an extra month added to your subscription. For others, it will be a month free trial of the service.

The second offer is directly aimed at non-enterprise users, and that is a collection of free apps which could be worth over $100. BlackBerry apps are the most expensive around, so that may not be many apps for that amount of money.

RIM has said that some of the apps which will be offered will include: SIMS 3, Bejeweled, N.O.V.A, Texas Hold’em Poker 2, Bubble Bash 2, Photo Editor Ultimate, DriveSafe.ly Pro, iSpeech Translator Pro, Drive Safe.ly Enterprise, Nobex Radio™ Premium, Shazam Encore, and Vlingo Plus: Virtual Assistant. Vlingo is impressive, it has been doing many of the same “world changing” things Siri has for the past 7 years.

Starting Wednesday October 19th, the free apps will be available through BlackBerry App World! Don’t delay this offer ends December 31, 2011. In the next few weeks RIM will continue to add apps to the free selection.

source: RIM via The Next Web

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